Ordering essentials
Make repeat orders easier
A small amount of preparation can make a repeat order simpler. Keep a supply list so you can find familiar items and check the quantities you need.
Make a simple supply list
- Brand and product name.
- Manufacturer’s reference or store SKU.
- Product size and package quantity.
- Number of packages you want to order.
Use your account as a reference
Sign in to your account and open Orders to view your order history. Choose Reorder to add available items from a previous order to your cart. Review current prices, product details and quantities before checking out. Signing in also connects eligible purchases to your OstoBucks balance.
My accountReview the details at checkout
Check the items, package quantities, delivery address, product subtotal and shipping charge before placing the order. Our Shipping Information page explains the Canadian rates.
Shipping InformationFor health and hygiene reasons, routine returns are not accepted. Product issues and order mistakes should be reported to our team for review and instructions. See the Return Policy for details.
Return PolicyIf you have an ordering question, email our team with the item number or your previous order number so we can help.
Need a hand?
Email our team at orders@ostomysale.ca.