Return policy
Returns & order issues
For health and hygiene reasons, we do not accept returns unless there is a product issue or an order mistake.
Contact us about an issueContact us first
Do not send anything back without a return authorization and return shipping instructions from our team.
When to contact us
A product issue or order mistake
If there is a problem with a product or a mistake with your order, please contact us. We will review the issue with you and explain the next steps.
Routine returns are not accepted
Products cannot be returned simply because they are no longer needed or you have changed your mind.
How to report an issue
Email us with your order number, product SKU and a description of the issue or mistake. Photos may help explain the problem. Wait for our instructions before shipping an item back.